FAQ's
You have questions? We have answers.. (usually).
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will my order take to ship?
Most orders ship within 2-3 days from the time you place your order, we offer free standard shipping on all all U.S. orders, and orders typically arrive 7-10 days from the time you place your order.
What if I don't receive my order in time?
Our bags are made-to-order to help minimize waste and overproduction, but if your bag doesn't arrive on time, we offer 60-day, no-hassle refunds on all orders.
Do you ship internationally?
We currently only ship to the U.S. Apologies to our overseas friends, but we hope this changes soon!
Orders
Below are some of are common questions about orders
How can I track my order?
You'll receive tracking information in your email as soon as it's available, typically 2-3 days after you place your order (when your order ships).
Frequently asked question
If the order has yet to ship, it may be possible to update your delivery address, please reach out to us at support@vioula.com as soon as possible, and we'll see what we can do!
What if I have questions about my order?
If you have any questions about your order, please email us at support@vioula.com and we'll respond as soon as possible, usually within the hour!
What if I'm not satisfied with my order?
We offer 60-day, no hassle refunds; if you're not happy for any reason, reach out to us at support@vioula.com and we'll issue you a full and immediate refund.
Can I cancel my order?
Yes, you can cancel your order at any time and receive a full refund. We prefer that you request a cancellation within 24-hours of placing your order, to prevent unnecessary manufacturing, but we will honor any requests for cancellation at any time. Reach out to us at support@vioula.com in order to process your request.
Products
Below are some common questions about our products
Are your bags carry-on friendly?
Yes and maybe. Most US airlines carry-on restrictions are 22" x 14" x 9".
Our travel bags are 20" x 12" x 9" with a semi-hard build, and will easily fit in overhead compartments, while our tote bags are 24" x 13" x 5.5" using soft spun-polyester, so you should be okay if you're not overpacked!
Are your bags environmentally friendly?
As much as humanly possible yes!
All fabrics have an impact on the environment, regardless of origin; we aim to offset negative impacts by donating 10% of profits to One Tree Planted and providing made-to-order bags to minimize waste and overproduction.
Where are your products made?
Our travel bags are manufactured in China, while our tote bags are manufactured here in the U.S. Both bags are manufactured with premium quality material and we offer 60-day, no-hassle refunds if you're not happy for any reason.