Privacy Policy

Privacy Policy

This Privacy Policy outlines how Vioula Bags collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Contact

If you have any questions after reviewing this policy, need more information about our privacy practices, or wish to file a complaint, please contact us by email at support@vioula.com.

Collecting Personal Information

When you visit our website, we gather certain information about your device, how you interact with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information detailed below) as “Personal Information.”

Device Information

• Purpose of collection: To ensure the website loads correctly for you and to analyze site usage to optimize performance.
• Source of collection: Automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor Shopify.
• Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the site.

Order Information

• Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. We also use this information to communicate with you, screen orders for potential fraud, and provide information or advertising related to our products or services in line with your preferences.
• Source of collection: Collected directly from you.
• Disclosure for a business purpose: Shared with our processor Shopify.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer support.
• Source of collection: Collected directly from you.
• Disclosure for a business purpose: Used to provide customer support.
• Personal Information collected: Contact information.

Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the email above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests, or to protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

• We use Google Analytics to understand how our customers use the site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.
• We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our partners, sometimes through cookies or similar technologies, depending on your location.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by using the following links:

• Facebook
• Google
• Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping, and fulfilling your order, and keeping you informed about new products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

• We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
• Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your Rights

GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the email above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use various cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, such as whether it’s their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your experience on our site and provide our services. [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies]

Cookies Necessary for the Functioning of the Store

• Name: _ab
  • Function: Used in connection with access to admin.
  • Duration: 2 years
• Name: _secure_session_id
  • Function: Used in connection with navigation through a storefront.
  • Duration: 24 hours
• Name: _shopify_country
  • Function: Used in connection with checkout.
  • Duration: session
• Name: _shopify_m
  • Function: Used for managing customer privacy settings.
  • Duration: 1 year
• Name: _shopify_tm
  • Function: Used for managing customer privacy settings.
  • Duration: 30 minutes
• Name: _shopify_tw
  • Function: Used for managing customer privacy settings.
  • Duration: 2 weeks
• Name: _storefront_u
  • Function: Used to facilitate updating customer account information.
  • Duration: 1 minute
• Name: _tracking_consent
  • Function: Tracking preferences.
  • Duration: 1 year
• Name: c
  • Function: Used in connection with checkout.
  • Duration: 1 year
• Name: cart
  • Function: Used in connection with shopping cart.
  • Duration: 2 weeks
• Name: cart_currency
  • Function: Used in connection with shopping cart.
  • Duration: 2 weeks
• Name: cart_sig
  • Function: Used in connection with checkout.
  • Duration: 2 weeks
• Name: cart_ts
  • Function: Used in connection with checkout.
  • Duration: 2 weeks
• Name: cart_ver
  • Function: Used in connection with shopping cart.
  • Duration: 2 weeks
• Name: checkout
  • Function: Used in connection with checkout.
  • Duration: 4 weeks
• Name: checkout_token
  • Function: Used in connection with checkout.
  • Duration: 1 year
• Name: dynamic_checkout_shown_on_cart
  • Function: Used in connection with checkout.
  • Duration: 30 minutes
• Name: hide_shopify_pay_for_checkout
  • Function: Used in connection with checkout.
  • Duration: session
• Name: keep_alive
  • Function: Used in connection with buyer localization.
  • Duration: 2 weeks
• Name: master_device_id
  • Function: Used in connection with merchant login.
  • Duration: 2 years
• Name: previous_step
  • Function: Used in connection with checkout.
  • Duration: 1 year
• Name: remember_me
  • Function: Used in connection with checkout.
  • Duration: 1 year
• Name: secure_customer_sig
  • Function: Used in connection with customer login.
  • Duration: 20 years
• Name: shopify_pay
  • Function: Used in connection with checkout.
  • Duration: 1 year
• Name: shopify_pay_redirect
  • Function: Used in connection with checkout.
  • Duration: 30 minutes, 3 weeks, or 1 year, depending on value
• Name: storefront_digest
  • Function: Used in connection with customer login.
  • Duration: 2 years
• Name: tracked_start_checkout
  • Function: Used in connection with checkout.
  • Duration: 1 year
• Name: checkout_one_experiment
  • Function: Used in connection with checkout.
  • Duration: session

Reporting and Analytics

• Name: _landing_page
  • Function: Track landing pages.
  • Duration: 2 weeks
• Name: _orig_referrer
  • Function: Track landing pages.
  • Duration: 2 weeks
• Name: _s
  • Function: Shopify analytics.
  • Duration: 30 minutes
• Name: _shopify_d
  • Function: Shopify analytics.
  • Duration: session
• Name: _shopify_s
  • Function: Shopify analytics.
  • Duration: 30 minutes
• Name: _shopify_sa_p
  • Function: Shopify analytics relating to marketing & referrals.
  • Duration: 30 minutes
• Name: _shopify_sa_t
  • Function: Shopify analytics relating to marketing & referrals.
  • Duration: 30 minutes
• Name: _shopify_y
  • Function: Shopify analytics.
  • Duration: 1 year
• Name: _y
  • Function: Shopify analytics.
  • Duration: 1 year
• Name: _shopify_evids
  • Function: Shopify analytics.
  • Duration: session
• Name: _shopify_ga
  • Function: Shopify and Google Analytics.
  • Duration: session

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or block, manage, or filter cookies, visit your browser’s help file or sites like All About Cookies.

Additionally, blocking cookies may not completely prevent how we share information with third parties like our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you wish to make a complaint, please contact us by email or mail using the details provided under “Contact” above. If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: For example: https://ico.org.uk/make-a-complaint/

Last updated: August 29th, 2024