Returns and Refunds Policy

Return Policy

At Vioula Bags, we want you to be completely satisfied with your purchase. That’s why we offer a 60-day no-hassle return policy. If for any reason you’re not happy with your order, simply contact us at support@vioula.com. We’ll provide you with a return shipping label and instructions on how to send your package back to us.

Refund Policy

We also offer a 60-day no-hassle refund policy. If you don’t love your order, reach out to us at support@vioula.com, and we’ll issue a full refund right away—no questions asked. Alternatively, if you prefer, we can work with you on an exchange.

Please ensure that you initiate the refund or return process within 60 days of receiving your order.

Exchanges

The quickest way to get what you need is to contact us at support@vioula.com to let us know about the issue and then place a new order for the replacement item. We will process your refund for the original order as soon as we’re notified of the issue.

If you prefer to wait for your refund before making a new purchase, please be aware that it may take some time for your bank or credit card company to process and post the refund.

Damages and Issues

Please inspect your order as soon as it arrives. If you find that your item is defective, damaged, or if you received the wrong item, contact us immediately at support@vioula.com so we can evaluate the issue and make it right.

For any questions or concerns, you can always reach out to us at support@vioula.com or send us a message via our Contact Us page. Thank you!